Support workflow audit
£350–£750
Map ticket types, knowledge sources and escalation rules.
Live motion layer · Service intelligence
Support Desk AI Automation
Inbox pressure becomes summaries, categories and next actions
Support and admin teams
Support desk AI automation for tickets, inboxes and internal knowledge
Give staff faster context, cleaner categories and safer draft responses without letting AI make promises the business cannot keep.
Manchester + UK SMEsHuman review built inBudget route before buildBuild + maintenance
Where this fits
Start with one workflow, not a transformation slogan
Useful when support or admin teams spend too much time reading old tickets, rewriting similar replies or hunting for policy/product information.
The system should assist people: summarise context, classify issues, suggest next actions and flag cases that need escalation.
Offer shape
Typical project paths
Pricing is shown as a qualification guide. The exact route depends on data access, risk, integrations and how much human review is required.
Support AI MVP
£2k–£5k
Summarise, classify and draft within one queue.
Support intelligence layer
£5k–£12k
Knowledge search, dashboards and multi-team workflow.
Deliverables
What the first useful version should include
- Ticket and inbox classification design
- Summaries and next-action suggestions
- Knowledge-base retrieval with source boundaries
- Escalation and approval workflow
- Dashboard for repeated issues and backlog pressure
Map ticket types
Group real enquiries, categories, owners and risk levels.
Connect knowledge
Use approved articles, policies, product data or prior responses.
Draft and escalate
Prepare summaries or replies while routing risky cases to humans.
Report patterns
Show backlog, repeated faults, content gaps and service pressure.
Buyer questions
Questions to settle before a pilot
Can this work with Zendesk or shared inboxes?
Usually yes if there is API access, exports, email forwarding or another reliable intake route.
Will AI send replies automatically?
It can, but the safer first version drafts and classifies while staff approve sensitive customer messages.
Can it find gaps in our knowledge base?
Yes. Repeated questions and low-confidence answers can become a content improvement backlog.
Next step
Want to map one workflow before committing to a build?
Send one workflow, data source or operational bottleneck. We will help decide whether it needs AI, a simpler automation, better reporting, or no-AI-yet process cleanup.